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The VanMoof e-bikes have an integrated battery that can’t be removed for charging.

Charging your bike.

Step 1: Take the charger from your VanMoof box and plug it into a power outlet.

Step 2: Connect the other end of the charger to your bike.

Step 3: The battery will automatically stop charging when it reaches full capacity.

Step 4: Unplug your bike when it’s fully charged. You should never leave your bike in the charger.

Good to know: A full battery charge takes about four hours, and you can reach 50% charge in 80 minutes.

Storing or parking your bike

To keep your battery healthy and your bike functioning like normal, it’s important to store your bike correctly when you aren’t using it for a while.

Tips for storing your bike over a long period

Don’t store it with a 100% charge for too long.
Leaving your bike for a few weeks? We advise keeping it around 40 to 60% charge.
Leaving your bike for a few months? We advise keeping it around 80% charge.
Bike not turning on after storing it for a while?

To protect the battery from fully draining, your bike will go into shipping mode if unused for a while. This means your bike might not (auto) wake up like normal. If your bike isn’t turning on, follow the steps below:

Plug your bike into the charger and charge it for about two hours
Wake up your bike with a quick reset by pressing the power button for 2 seconds
Turn your bike on

Cold weather care/Parking your bike outside

Outside temperatures can significantly influence the performance of your battery. The range and power output of a battery will be better in mild to warm weather rather than in sub-zero conditions. If you do park your bike outdoors in the cold, just make sure the battery isn't totally empty.

NOTE:
Charging a battery in sub-zero temperatures may damage the battery – we recommend charging at room temperature. To be safe, it’s best to give your bike about an hour to warm up to room temperature before you plug the charger in. To protect the battery from damage, it can’t charge when its internal temperature falls below 5°C. If the battery is too cold, your display will show ‘error 12’ (S3 & X3) when you plug in the charger.

Motor assistance

The battery cells themselves won’t deliver power when their internal temperature falls below -10°C. That means you won’t be able to use motor assistance. Of course, you can still ride your bike without the motor assistance.

Battery drain

In low temperatures, you may notice that your battery drains faster and the Turbo Boost feels slightly less powerful. Riding on a lower power assist level for the first few minutes will give your battery a chance to warm up properly.

Low battery level

If your battery is running low, some vital functions of your bike will remain active, while shutting down others.

This is what happens when your battery hits critical energy levels:

Less than 20%: Battery saving mode. Your bike will slightly reduce the motor power to extend your range. You'll receive a battery warning notification from the app.
Less than 10%: Low battery mode. Motor power is reduced more, You'll receive a low battery notification from the app.
Less than 5%: Your bike will deactivate the support motor but will keep your lights, gear shifting, display, and sounds active.

Keeping your VanMoof S3 & X3 in top condition involves regular maintenance. Regularly lubricating the drive chain helps reduce friction, noise, and wear, ensuring a smoother and more efficient riding experience.

It is recommended that you perform this maintenance task periodically, especially if you notice any signs of dryness or increased resistance in the drivetrain.

Materials Needed
· Lubricant suitable for bike chains
· Clean piece of cloth

Step by Step Guide

Step 1: Prepare Your Bike
Find a suitable space to work, and if possible, elevate your bike to make it easier to access the drive chain.

Step 2: Identify the Lubrication Points
Locate the area where the drive chain needs lubrication. There may be a designated access point or hole.

Step 3: Flip the Bike
Carefully flip your bike upside down to access the drive chain.

Step 4: Apply Lubricant
Insert the lubricant nozzle into the designated access point.
While spraying the lubricant, simultaneously pedal backward to ensure even distribution along the entire chain.
Repeat this process a few times to ensure thorough lubrication.

Step 5: Clean-off Excess Lubricant
Use a clean piece of cloth to wipe off excess lubricant that may have accumulated on non-chain surfaces.
Ensure the chain is the primary recipient of the lubricant.

Step 6: Final Check
Rotate the pedals a few times to allow the lubricant to penetrate the chain links.

Step 7: Upright the Bike
Once the chain is lubricated and excess grease is removed, carefully restore the bike to its upright position.

If you're experiencing issues with your VanMoof S3 or X3, performing a system restart can sometimes resolve the problem.

Follow the steps below to system restart your VanMoof S3 and X3.

Before you begin, make sure your bike is powered on before starting the system restart process. If your bike is disconnected from the app, connect it before the restart.

Step 1: Open the VanMoof app.

Step 2: Go to Settings, scroll down and click the Advanced settings tile.

Step 3: Scroll down and click System Restart. Follow the steps on the screen.

Step 4: Wait until the boat symbol appears on your matrix display and your bike fully reboots.

The VanMoof AutoHub Set is a replacement system designed for VanMoof S3 & X3. This upgrade addresses shifting issues by introducing a simplified 2-speed Autohub and e-shifter fix:

• Replaces the original 4-speed transmission system
• Provides a direct alternative to the original E-shifter
• Designed to minimize transmission-related error codes