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Delivery and Handover Accordion (product page)

Why are some e-bikes marked pre-order?

Since Covid 19 gripped the world, electric-bike sales have increased dramatically and the demand for them now outstretches supply. Pre-ordering your e-bike is the best way of ensuring that you don’t miss out in 2021.

When your pre-order has been processed, we will let you know your e-bikes availability then arrange a convenient contact-free home delivery and handover date with you.

If you wish to cancel your ‘pre-order’ at any time prior to delivery, we will give you a full refund.

How will Spoke and Motor deliver my e-bike?

Following your online order or pre-order, we will contact you, confirm the details of your purchase and arrange a date for your contact-free home delivery and handover.

Please advise us of the following:

If anybody at the delivery address has displayed possible coronavirus symptoms resulting in them having to self-isolate.

If anybody living at the delivery address has decided to self-isolate due to being aged 70 or over, a vulnerable adult or pregnant.

Prior to delivering your e-bike to you, we will carry out a thorough PDI (Pre-Delivery Inspection). Our technicians inspect every aspect of your bike and ensure that it is fully assembled, clean, charged and ready to ride. We also ensure that any accessories that you ordered are fitted and working perfectly.

We deliver 7 days a week between 8am-8pm across mainland UK and ensure that all Government guidelines are adhered to.

Note: For some locations in Scotland and the Scottish Highlands such as Dundee (DD), Inverness (IV), Aberdeen (AB), Perth (PH), Oban (PA), Greenock (PA) and Stranraer (DG) a delivery charge of up to £300 may be applicable.

Why don't you use a courier service for bike deliveries?
We believe that the handover experience is a vital part of the sale. It will enable you to get the most out of your new electric-bike and leave a lasting, positive impression that reinforces the pleasure and feel-good factor of having a new e-bike. It also gives us a chance to meet our customers.